New Site/Forum

[Bills]

-Hey guys/gals new site is coming up. Any posts after this one may not make it over as we are making and moving the database over.

-All support issues must be sent through the ticket system, INCLUDING gold account forum upgrades.

-Rankings have been updated on new site.

-Clan webpages need to be filled, we will roll that out later in the week once all DNS changes have gone through.

-FAQ section needs to be populated that also will come later in the week.

-Posion Wisp is coming out with new build.

Thank you and have a good day.

[actgfin1234]

Nice. Can I get access to rev with my GL gold now, and my password change on Banff and unit restoration finally?

[Bills]

Please read line 2 of my post:)

[actgfin1234]

How exactly does the ticket system work? should I PM a bot or something?

EDIT: I looked at the ticket system thread, but couldn't find what exactly to do. Can you help me out with this?

[Bills]

How exactly does the ticket system work? should I PM a bot or something?

EDIT: I looked at the ticket system thread, but couldn't find what exactly to do. Can you help me out with this?
No worries, please send all tickets here, pass it around.

http://70.84.36.198/gold/support/

[Elentari]

I hate to say this, but I like some of the stuff you did bills.

[actgfin1234]

So...people who didn't pay with paypal are just screwed?

[Bills]

So...people who didn't pay with paypal are just screwed?
People that didn't pay with pay pal are less then 5 percent of our gold account, now out of that percent how many could have support issues?

Our email address is still posted:)

Oh you will be noticing changes to the fourms all day as we are still getting them ready.

[actgfin1234]

Well, could you give me the email address? I PMed you before I read that.

[Bottle]

I noticed the Play Online page now has the sign "Revolutions : online". Is this a server name change? :eek: :D

[lostandconfused]

I actually like it. Bills: I saw the wisp on the unit list and I got all excited! You dirty tricker, you. :)

[Spit_101]

Bills...you pwn.

EDIT: Why did you put the wisp statistics if we dont have the wisp yet?

[Leigh]

Haven't explored everything... But so far it all looks AWESOME!!!!

Great Job Bills! Well worth waiting for! :)

[zzzaacckk]

nice bills wen are we getting the wisp tho???????

[Spit_101]

Bills, why did you take away the image option? I put [IMG] tags over something and it didn't work.

[PlatinumG]

People that didn't pay with pay pal are less then 5 percent of our gold account, now out of that percent how many could have support issues?

Our email address is still posted:)

For clarification's sake, is that to say that the offline payment methods are now unavailable?

Reason I ask is that money orders are how I've been paying since they first became an option. I no longer have the means to use paypal, so money orders were the only alternative. Will there be other options in the future?

-PG

[T3km4n]

I like the site, but it is stil more than a week late...

[Hugh Junit]

The new Rankings page looks much better. So does the homepage, in my opinion. Nice facelift.

[ChingyDTP]

Meh, it's ok, but is my gold account fixed yet? :confused:

[The X-Factor]

Very Impressive Bills :) I like what you have done with the place.

[truffleshfl]

Now, if we could just get the fourms to go with the site. Bills, Can't you make the background for the forum like the website?

[Office_Shredder]

I'd like it, but the site doesn't work on some of the computers I try to view it with... including one that has never been to tacticsarena.com before (so it's unlikely that it is a cookie problem or something) :(

[Jeffery]

On the Gold Features page....

1) "wins/losses/draws" WTF, They haven't used that in forever. I understand it being on the olod site, but why the hell would you screw it up on the new site too?
2) "custom avatar and user text" Yeah right. You figure out how to do that finally?
3) That ticket system took a month to build?? It's a friggin punch and pull form.

[Bills]

On the Gold Features page....

1) "wins/losses/draws" WTF, They haven't used that in forever. I understand it being on the olod site, but why the hell would you screw it up on the new site too?
2) "custom avatar and user text" Yeah right. You figure out how to do that finally?
3) That ticket system took a month to build?? It's a friggin punch and pull form.
Ya Jeff cause you've created a ticket system before...

[Silver Fox]

Ya Jeff cause you've created a ticket system before...
The one bragging is the guy who can't figure out how to turn Custom User Title and Custom User Avatar.

[ArcPaladinZero]

Bills I do have to admit you and your associates did a very good job with the new site design and layout. I hope to see TAO continue to grow. :)

[Scroll Lock]

No offence bills, but i could teach a dead cat to make a better layout then this... Its all simple photoshop layers and stylists. It looks very bad.

[Bottle]

Coming from the guy who is so in love with himself that he puts one of his own quotes in his sig...

[Scroll Lock]

Dude, yea, but come on... Pure standard gradiant overlays... Thats something that i thought was cool when i was 10. THe only thing i see here that isnt a stylist is some diag lines...

I can't bair to look at this, i think i might make one and see if bills goes for it.

[Bottle]

You mean bear. And I know your head is inflated, but is it really THAT inflated? You think Bills is going to change to something you make just days after releasing his own design? :rolleyes:

[Scroll Lock]

No, i ment bair.

Also, its not his own design. Also, it looks like shit. Also, i think a 2 year old could do better.

[Bottle]

The correct spelling is bear.

Also, i think a 2 year old could do better.
And in that case, why do you think you can do better?

[actgfin1234]

bair isn't a word. Neither is ment.

[Scroll Lock]

I can do better cause i'm good at what i do.


... and note, for even correcting my mis-spellings, you guys should feal dumb. I don't care how i spell, and if you haven't figurid that out by now, then your a sad waste of life.

[actgfin1234]

Feel dumb for what reason? You think your laziness is our fault? Ha.

[Scroll Lock]

Who said that? Ha.

Correcting me for the rest of eternity won't change my view on spelling on a online forum. I won't go out of my way to correct typos and "short-hand". It would be a waste of time on my part.

Ha.

[Megabyte]

I can do better cause i'm good at what i do.


... and note, for even correcting my mis-spellings, you guys should feal dumb. I don't care how i spell, and if you haven't figurid that out by now, then your a sad waste of life.


how do u expect ppl to take anything u say seriously when u show the spelling and intellectual capacity of a 3'rd grader?

not saying ur necessarily that dumb...but you might want to rethink ur policy

[ArcPaladinZero]

Alright, scrolly let's see some of your badass work. Because obvious you are such an artistic god that would make even Gogh's work look like the drawings of a dyslexic three year old. Come on, show us some of your god-like computer skills. Because, it's quite obvious you are the best.

[Bills]

Dude, yea, but come on... Pure standard gradiant overlays... Thats something that i thought was cool when i was 10. THe only thing i see here that isnt a stylist is some diag lines...

I can't bair to look at this, i think i might make one and see if bills goes for it.
I would love to see what you could my little html warrior!~

[zzzaacckk]

Bills what is the eta gonna be on the poison wisp???

[Jeffery]

Yes. I had a ticket system installed in a former site I worked on. It was taken out because it is unneeded there.
They sure as heck don;t take a month to configure.

And they only work if the person running it understands what they are doing, and are willing to spend time dealing with customers.

[Bills]

2-3 days

[Jeffery]

http://tacticsfan.com/modules.php?name=Supportsys

Just installed a ticket system in 30 minutes. If I spent another day I could customize it in any way needed.

[Silver Fox]

*Hands Bills Certificate* You're now one of hundreds that have been pwned by Jeffery. Congratulations.
And this is the guy whose going to be running the site in place of DivineRight...

[Bills]

http://tacticsfan.com/modules.php?name=Supportsys

Just installed a ticket system in 30 minutes. If I spent another day I could customize it in any way needed.
Cool, does that link up to their pay pal accounts and do checks to see if their accounts are active and keep a history for each account?

Just cause you took php nuke and added some fields its far off from what we did.

We built our system you just used a pre-created one. You didn't create anything.

[Silver Fox]

Jeffery, how long does it take to enable Custom User Titles and Custom Avatars?

[Office_Shredder]

half an hour on a bad day




I actually have no clue :)

[Poop Slinger]

Roughly thirty five (35) seconds. Click "Allow users to customize their settings." Click save

[The Prophet]

I don't understand why you guys can't just give him a break. If he says he takes a month then take his word for it. Give the dude the benefit of the doubt. If some of the logistics could takes "35 secs" to fix, then there is obviously a reason why it isn't done yet. I don’t know, maybe I have too much patience.

Everyone huffs and puffs wanting to know when the upgrades are going to happen, then everyone bashes the work when it is put in place. I am just sick of all the dang crying. I have a 2yr old who doesn’t cry as much.

We all know the customer service was neglected due to the upgrades and administration change. But now everything is in place, so everyone freaking chill and let’s see how it works.

[MikeIsGod]

To the posts about the new design:

1. Yes I think it sucks, way too bright and metalic for a game that is supposed to have a dark and wickid type of feeling.

2. Yes it is pretty simple overlays and what not in photoshop, then coded into HTML. Should have have taken as long as it did to get up, but its also a very pro type of site. It is not half-hack and thrown together. Keeping the pictures to a minimum amount of colors allows for the images to be smaller in size and therefor the site loads a lot quicker for those unfortunate ones on 56k. It is also not very cluttered, but again just too bright.

To the post about the ticket system:

Any idiot with half a brain can go and grab a stupid premade script and install it. Thats all good and well. The day you write a custom php/mysql based script that is completely intergrated with the paypal API I will start to have some respect for you. TacticsFan.Com is a _JOKE_ of a site. A COMPLETE JOKE! It's barely even a custom job of php-nuke, including the sorry excuse for a banner you put at the top of your site. On top of all that, you should probably take the time to read a little about the ever wonderful php-nuke and find out that it is so full of holes any idiot can gain access to your hosting space through it. Try running something halfway respectable like Mambo if you are in need of a CMS. Even better, take out photoshop, desing your own site from scratch, slice it, code it, build a MySQL database for the backend, create a quick easy module system, integrate it, then make a forum skin that looks something simliar to your actual website. Wow

[Jeffery]

Cool, does that link up to their pay pal accounts and do checks to see if their accounts are active and keep a history for each account?

Just cause you took php nuke and added some fields its far off from what we did.

We built our system you just used a pre-created one. You didn't create anything.
I never said I created anything. You asked if I ever installed a Ticket System.

Was it custom, no. Making it reference a customer list would take a few days for any competent programmer. I am not a programmer of any kind.

But at least I can manage to use the Admin CP of a forums without spending 3 weeks trying to figure out how a mouse works.
So far EVERY single promise you have made you have failed, and all you have shown is contempt for the players. Why should they show you anything else back?

And mikeisdumb Tacticsfan is a testbed site now. I scrapped the idea of making a player site because the only thing lazier than the staff at TAO is the majority of the players. I use that site as a testbed for installing scripts and modules.

[Bills]

So TAO Staff is lazy... TAO players are lazy...

Lead us oh great one!

[AssassinOfLords]

Interesting, now I have a question, you call the clans page, the clan website page, is this implying that all it will have is the website of the clan? Or will this include members list and the like?

[off topic tidbit]I'm not a lazy TAO player.[/off topic tidbit]

[Jeffery]

Sarcasm is the only thing you have left??????

First rule in any business is to deal with the customers. Making fun of customers who come to you with actual problems, and telling them you won't be doing any customer support until a wonderful new site comes out, then missing your own deadlines TWICE, shows your priorities are completely screwed up.
To keep players paying, you need to respond to their needs. You managed to completely ignore your PM's, emails, and forum posts asking for help. What makes you think people belive you will check yet another system asking for help?

It is your own attitude to the players, and your own actions taken so far, that can lead people to make the assumptions about you.

But hey, you'll get your $6000 no matter what, right?

[Bills]

Sarcasm is the only thing you have left??????

First rule in any business is to deal with the customers. Making fun of customers who come to you with actual problems, and telling them you won't be doing any customer support until a wonderful new site comes out, then missing your own deadlines TWICE, shows your priorities are completely screwed up.
To keep players paying, you need to respond to their needs. You managed to completely ignore your PM's, emails, and forum posts asking for help. What makes you think people belive you will check yet another system asking for help?

It is your own attitude to the players, and your own actions taken so far, that can lead people to make the assumptions about you.

But hey, you'll get your $6000 no matter what, right?

Yes 6000 dollars CLEAR!! cause 4 Flash Comm servers, 3 linux servers, 1 full time guy, 1 part time guy, office space are all.... freeeeeeeeeeeeeeeeee.

I'm sorry I missed deadlines... I think TAO is the first game in the history of gaming to miss a release deadline...

Ohhh can you feel the sarcasm.... hehe k I've had my fun back to work.

[truffleshfl]

So when is this Red Bones guy coming out of shadows? I would like to see what he's like.

[Bottle]

I think everyone's getting too worked up. Does CUT really MATTER? Is it vital that rankings are updated every week?

The only thing Bills is doing wrong is ignoring Gold Account requests (such as *The Nothing*'s) while he was working on the upgrades. Missing a deadline by 2 days... pssh. I could live without an upgraded site for 2 days.

[The Prophet]

I had a ticket answered and fixed in 24 hours. So please everyone shutup now.

Jeffery I know you are in my clan but your posts are becoming pointless on this thread.

[psychofireman]

This ticket system is great, didn't even take 24 hrs to get a friends account fixed

[Bottle]

Notice that while people were complaining before, there'll be a lot less now. Surely a short time of problems is worth a long time of everything working well?

[The Prophet]

Doubt they will stop complaining and yes, a short time of problems to make things is worth it.

[Jeffery]

This ticket system is no different than a PM system to report troubles. It's a bit fancier, but in the end if Bills checks it as often as he checked his email and PM's, it still won't help at all.

And a short time of inconvenience, during which time customers were told to shut the hell up and go away, does NOT make this new system worth it. Telling loyal customers they are not worth the time of day is inexcusable.

And TP, I don't pull punches, no matter what clan I may be part of. My point is very valid. Bills acted like a jackass to the customers in pursuit of his system and new site, and that should never occur in any business.

And Bills, boo hoo. You have soooo many expenses to pay. It's a friggin business. Maybe if you weren;t an ass to your customers, you'd have more of them. Then your overhead wouldn't be as big of a chunk of your gross.

[Silver Fox]

Honestly Bills, you're just not a people person. DivineRight was a people person. He had a connection with the members, which is why many of the veterans stayed. DivineRight didn't avoid things like you did, if someone were to make a complaint thread questioning him he would answer it, and most of the time many of the members would fend for him because he did care about the customer. You on the other hand merely delete the post/thread if someone complains about you. If you really want to do something right, then release this new administrator.

[The Prophet]

I own a business and very successful at that and I Bills done "things" that maybe cost him a few customers. Some of those things were maybe inevitable. Who left, Snarr and *TN*? Sometimes business decisions take risks and sometimes there are consequences but the long run is what you have to look at.

Jeffery, I don’t think anyone was told to shut up and go away, ignored maybe but not to shut up. What does any business that remodels do? Right, they close the doors, do what needs to be done to fix up the place and customers have to what till everything is done.

As far as DR goes, he wasn't much of people person himself. I can name a few "vets" who left because of him. He deleted threads and banned people as well.

[psychofireman]

well sometimes you gotta do what you gotta do

[Silver Fox]

Wait (http://www.vbulletin.com/admindemo.php), it really does take no longer than thirty seconds!

[Office_Shredder]

I also think DR was a much better people person... for one thing, you could actually PM him and he would respond to you... instead of needing a ticket system to ask questions

[MikeIsGod]

lol it definatley didn't take too long for somebody to go ahead and get to your beautiful site Jeffery, told you that PHP-Nuke is nothing but holes.

Http://www.tacticsfan.com

[sub the hendrix]

so is this like a way to distinguish the site from digisonline.com? i dunno, im glad bout the new units, but the site layout is a little tacky, i dont think it fits with the visuals of the game. oh well im just a complainer

ps. sorr if i resurrected an old thread, but i havnt been to this site for a while :o

[Scroll Lock]

Wurd, back from the demo.

Okay, for the little bit about the ticket script. Give me 2 hours, a php ready system, and mysql(don't need it). I could make a very nice ticket system. Downloading one and installing it is as low as it comes.

[MikeIsGod]

I'll give you an acount on a machine with php4.3.9 and mysql 4.x will that do? Two hours with full paypal API integration?

[Scroll Lock]

You do realize what paypal int would consist of, right?

It could analize receipts to make it easy, but why do that, simple ticket system.

[MikeIsGod]

That was the whole argument that Jeffery started earlier when he went ranting about how long the ticket system took to get up. I agree it should have been here from the start, but writing a php/mysql ticket system from scratch that interacts with paypal API in a months time is really not that bad at all. If you go to any of the major systems, such as Cerberus, PHPDesk, Perldesk Kayako (esupport and their live chat module), etc... They definatley took a lot longer than a month for a beta. The ticket system is not as simple as posting a message, having it in a database, quick login feature for admins to be able to view and respond to tickets. There is a lot more to it than that, but if you want an account, and really think you can whip up a system in 2 hours, im more than up for giving you an account on one of my machines.

[Scroll Lock]

Hold up. We are talking paypal via API? So like having a dedicated computer to do this?

[MikeIsGod]

Bills ticket system uses the paypal API, its not just a plain old ticket system. Paypal is integrated into it to track users history (subscriptions and the like thereof).

https://developer.paypal.com/devscr?cmd=_home

Sign up and you'll have access to the paypal API manuals.

[Bills]

ya its a neat system, it makes admin functions easy. It tracks users their tickets, filters all the junk so Gold tickets get to us.

Tracks new accounts and degolding accounts ect...

Does reports and stuff...

This stuff was suppost to be in place months ago the money was spent but it was never developed... so we really dropped everything to get this into place.

If you guys want to test and see how good it works send in a ticket a password change ticket or something before for example...

We'd have to email back at least once to see if the guy even knew his old password, then see if his account was even a gold one with us, change the password email him back the new one ect...

You can see that with a few tickets a day how nasty it can get. But now all the info is there so we can help people right away.

Also factor in that on any given day we have to gold and de-gold 40-60 accounts, filter emails from grays, golds, spam it's a long job.

It's a nice sleek system that helps us out.

Plus we re-did every image and all text on every page to make it more user friendly. Added new scripts ect...

The look some people don't like but I wanted something advanced looking. The game is advanced, it's the most advanced flash game to date. I didn't want people to get turned off at first sight by a old looking website. www.uo.com, amazing game but in my mind horrible website.

I think this nice sleek website will make people check out the game even more, and plus most people don't like brown much... anyhow im rambling now.

[MikeIsGod]

Kudos on the new site and the new units Bills, makes me want to get my gold account back. If you guys could get to the point where you were releasing/updating/changing monthly, you'd have 10x more users.

[Bills]

Ya its tough though, not just tough because new units are complex but Seed has also said to me that we are limited by TAO swf file size as well as Flash Comm database complications...as with new tecknology bounderies take time to get broken down.

[MikeIsGod]

I have never been a huge flash guy, I'll stick to C++ and php myself =0) I respect what you guys are doing here and understand the huge task in adding new units and what not. I would have done everything a lot different, but different strokes for different folks. I don't think this has ever been seen as a true business venture, and if it had, it would have all been done a lot differently.

[Elentari]

It's just a bit *too* much though. I (not being a geek), would take on look at this website, and close the window. Sometime simple is better than fancy. It's too... techy and WOW in your FACE.

[MikeIsGod]

It's just a bit *too* much though. I (not being a geek), would take on look at this website, and close the window. Sometime simple is better than fancy. It's too... techy and WOW in your FACE.

I agree, but respect the time/work that went into it. When I see the site, I think of a futuristic type game, with big spaceships and warpspeed.

[Bottle]

And then you get into the game and find that it's set in medieval times?

I personally would have preferred an olde-style website with a medieval look for a medieval game, but then each to his own.

And I doubt many people will be turned away by a jazzed-up look.

Bills, I'm afraid that the posts here are right on the following topic. DR was more of a people person, and because you have been the business face for so long, we can't see you as the PR side of the game. And with absolutely no showing from Red Bones (for all the work he's doing, he still hasn't posted I believe), it now seems as though we have no one really looking out for us. The sooner you appoint a new PR admin the better, merely so people stop their b*tching about how you don't care about us.

[The Prophet]

I maybe wrong but isn't it the moderators job to handle PR?

[theburning]

I maybe wrong but isn't it the moderators job to handle PR?

It's the moderators job to keep the forums clean.
Also, to answer questions etc.
Which we're all always willing to do.

[Bills]

And then you get into the game and find that it's set in medieval times?

I personally would have preferred an olde-style website with a medieval look for a medieval game, but then each to his own.

And I doubt many people will be turned away by a jazzed-up look.

Bills, I'm afraid that the posts here are right on the following topic. DR was more of a people person, and because you have been the business face for so long, we can't see you as the PR side of the game. And with absolutely no showing from Red Bones (for all the work he's doing, he still hasn't posted I believe), it now seems as though we have no one really looking out for us. The sooner you appoint a new PR admin the better, merely so people stop their b*tching about how you don't care about us.
I would consider this a problem only went the main purpose of TAO becomes chatting with admins and not playing a online based flash game vs other people around the world.

[The Prophet]

I think it is cool to see the admin on every once and awhile. It is the moderators who facilitate the lobbies and forums. That is why most of you guys and gals were once just regular players who love the game.

I think Bills has done a great job interacting when needed.

[Jeffery]

The moderators have 0, and I mean 0, power in the lobby. All they can do is sit there and yell at people, then send a PM or email to Bills so it can be ignored.

And if by interacting you mean ignoring customer needs and treating them like trash, then you are correct.

[The Prophet]

So PR is kicking the spammers out? No, for here PR is having an autoritive figure in the lobbies on a frequent basis (moderators). Yes, maybe they should have some sort of lobby power. I think they should have the 3 day suspension power.

Trash? I think that is a little harsh. Ignoring yes but we have explained that.

[theburning]

I'm on the servers all the time.
I get onto my moderator account if I see someone who needs to be warned when I'm on one of my other accounts.

They rarely listen.
Usually, it just increases the spamming because they know we can't do anything about it.
They like the audience.

[Jeffery]

It is harsh. It's harsh because Bills put getting the new site up and running above dealing with the customers on even account maintenance issues.
It's harsh because he has concentrated on automating porcesses so he can have as little to do with people as possible. (although, considering his demeanor, this is a good thing)

Players who paid by means other than Paypal have been hung out to dry. I understand no longer taking new accounts that way, but these people paid MORE than the Paypal customers, and deserve basic support offered to paying customers.
Players who paid by Paypal are still being dumped on because the almighty ticket system has basic flaws. It won;t take some subscription numbers, and without that, you can;t even send a ticket through.
And since email and PM's are never answered, that means there continues to be 0 support for paying customers.

[The Cheat]

Wow, just go back home from Thanksgiving, and Holy Crap! New website, new units, new attacks. Man a fellow leaves town for a couple of days, and the whole word changes. I kinda like the website the way it was but that's just me! Thus The Cheat Has Spoken!

[Bills]

It is harsh. It's harsh because Bills put getting the new site up and running above dealing with the customers on even account maintenance issues.
It's harsh because he has concentrated on automating porcesses so he can have as little to do with people as possible. (although, considering his demeanor, this is a good thing)

Players who paid by means other than Paypal have been hung out to dry. I understand no longer taking new accounts that way, but these people paid MORE than the Paypal customers, and deserve basic support offered to paying customers.
Players who paid by Paypal are still being dumped on because the almighty ticket system has basic flaws. It won;t take some subscription numbers, and without that, you can;t even send a ticket through.
And since email and PM's are never answered, that means there continues to be 0 support for paying customers.
Actually the system is perfect, anyone with a active account can submit tickets to us, we have had about 30 since it's been up all handled without problems.

As said before once the ticket system was up all backlogged problems would be handled. Our turn around time per ticket has been less then 24 hours in almost every case.

Mail order accounts will be added to the system just takes a bit of time to fix that part, but mail order people are less than 5 percent of our Gold Accounts.

As for mods, everytime thebunring has sent me an email regarding a spammer account that account has been blocked out. So you could say they are powerless or you could say they can report you and have your account block out.

Powerless?

Anyhow Jeffery I think you need to relex a little, why are you so mad, try and understand I do want you as a fan...

[Jeffery]

Actually Bills, I am calming down a bit.

But I tried to send a ticket through, and received the messager that the subscription number is not valid.
Since it is for an active account, and I know the number was right as I copied and pasted it out of my email from Paypal, then it must be that the system is not perfect.

And as long as there is active reaction to the ticket system it will be a good thing. My reaction was based on the ignoring of customers during the time it took you to implement the new system. That is NEVER a good thing.

Quick question for you though. If another member is sponsoring a second, and wishes to stop, is there a way to arrange for a transfer in who pays for the account, without losing it's gold status during the switch?

[Bills]

I agree, but the overhead created by the system that DR created or rather didn't create made running TAO impossible without this new system.

As for your account the system works and has been tested. If your account can't post a ticket chances are very high that

A. Your account is not active and you're still Gold and should not be.

You can Sign up under the same name since it's not active in our database, your account will then be bumped back to Gold and reopened in Rev server if it was closed there.

That new ticket number will work in our system.

Because of the number of free accounts and emails we get you can understand we only offer support to paying customers.

But really in a free account the forums, website and soon to be FAQ section is still alot of support.

[psychofireman]

i had that same problem about it saying that it the subscription wasn't an active account...so the funny thing is i used a sub # for a cancelled account and it worked...so anyways i got a ticket!!!

[Jeffery]

I agree, but the overhead created by the system that DR created or rather didn't create made running TAO impossible without this new system.

As for your account the system works and has been tested. If your account can't post a ticket chances are very high that

A. Your account is not active and you're still Gold and should not be.

You can Sign up under the same name since it's not active in our database, your account will then be bumped back to Gold and reopened in Rev server if it was closed there.

That new ticket number will work in our system.

Because of the number of free accounts and emails we get you can understand we only offer support to paying customers.

But really in a free account the forums, website and soon to be FAQ section is still alot of support.
Jeffery of Banff is an active account, paid in full on the 28th day of the month. I have Rev access, and active Banff account.
The subscription number from the email for payment on the 28th of October comes up as invalid. Since it is not the 29th of November, the account should be active, especially since I have not cancelled it.
HOWEVER, there was some trouble in activating the account to begin with. 1) it was already a gold that had been cancelled and 2) I put in the wrong name to begin with.
But It was regolded in a timely manner. But the account will not work in your system now. I understand it was my own stupidity that screwed up the upgrade to begin with, but there will no doubt be many other idiots too. I am just letting you know that the system as it is now, while being more organized than before, is not perfect.

[Bills]

Well the truth comes out, it turns it its not the syetem that messed it up it was a series of mistakes you made...

Thanks for posting once about the messed up way you signed up and posting 100 times about how the system doesn't work...

Or about the custom avatar and custom titles... yet nothing since they have been added back (after the new site was up just like I said).

Too many people are being vocal and crying for the sake of getting attention this has to stop and it will.

All support people can be handled through the ticket system.

[MikeIsGod]

If this has been brought up before, just laugh at me or something, but have you thought of having people run the support desk in return for a gold account? Or have the moderators run it in return for something? That way it would be staffd 24/7

[Jeffery]

It was one mistake made, and I ALWAYS mentioned it when talking about the ticket trouble. I had cancelled the gold account for almost 3 months, during which time it never was degolded. I decided to make it gold again, in part because a new admin had taken over, and it looked like things would be getting better. Yes, I made a mistake while regolding it, and readily admitted it both at the time, and after your ticket system failed to work with the account.
But the fact remains, while the initial mistake was mine, it IS a valid paying account. It has a valid Paypal nuber, and is an active subscription.
And it was posted in the forums because emails to you simply do not work. It was posted in 2 (two) places; the discussion here, and in another thread where you said the system was perfect. The system is not perfect, because there is no way to cope with an account your system hasn't properly recognised.
AND, I had apologized after you activated the CUT and Custom Avatars.

[Bills]

No worries Jeff, and you are right a system should take into account as many exceptions to the rules as possible...

We have to work with 4 systems and it's hard to make them all work together.

Pay Pal, VB Forums, Flash Comm and our own ticket system it's a tricky.

Anyhow I am surprised people like the old site better than the new one...

http://66.98.176.209

[Jeffery]

I don't think it is a matter of disliking the new site. The organization is MUCH better, as it is relatively simple in design.

The issue they raise is a matter of the hitech look. The game is midevil based. Having a futuristic website for a midevil game is a bit misleading.