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View Full Version : Gold Account not received in Rev.

Sir Carlo
06-30-2009, 02:31 PM
Well, i have created and upgraded an account in GL, is allready gold but when i try to log in rev it either says invalid name and password (if i just put the info just like that) or connection refused (if i try to "create it"). May i know why is that or do the rev server's gold accounts are not received anymore?

Transaction details can be send to the staff on request just in case somebody needs them.

Many thanks for the help.
Hatchet Klown
06-30-2009, 02:51 PM
Is your account name Sir Carlo on GL?
Sir Carlo
06-30-2009, 02:54 PM
No, Sir Carlo Mondragon is my grey and my gold is called Beowulf, wich seems to be the problem. I can log in rev in some other shared account so thats not the problem.
Hatchet Klown
06-30-2009, 02:59 PM
I'll have the account looked at. Give me a couple minutes.
Sir Carlo
06-30-2009, 03:06 PM
ok thanks,ill wait.
Hatchet Klown
06-30-2009, 03:08 PM
You're not banned from the server, the account is active, and there no logins ever recorded on Beowulf on Revelation.

Please open up your Paypal page, get your subscription number and submit a General Support ticket here (http://www.tacticsarena.com/gold/support.php) explaining the issue. Include your IP address in the ticket for his confirmation of matching accounts.
Sir Carlo
06-30-2009, 03:11 PM
Ok, i will do but how can i know my ip address? does it help if my cousin(more likely brother XD) plays also? I play from his house/library.
Hatchet Klown
06-30-2009, 03:31 PM
http://www.whatismyip.com/

Your cousin playing could explain a "Connection Refused" message, since only 1 account per IP address is allowed on any server at any time. However it wouldn't explain an "Invalid Username/Password" message.

The ticket will go directly to our administrator, Serg. It will give him all the necessary information he will need to help you.
OMAR
06-30-2009, 03:49 PM
Hey HK thanks for the help for this nubtard and yeah we are cousins :bigsmile:, thats cerberus from legends.

Just one thing, we dont play at the same time but we do use the same ip to connect from, its my library.

I can give you our ip: 192.168.1.64, as of our system is a dsl so every computer changes it a little bit.
Sir Carlo
06-30-2009, 03:51 PM
I didnt include the ip thing, shall i send the ticked again?

And you shut up and dont call me nubtard, novato.
Hatchet Klown
06-30-2009, 04:02 PM
*sigh*

I'll give the IP to serg manually. Another ticket will just confuse him.
Hatchet Klown
06-30-2009, 04:04 PM
Hey HK thanks for the help for this nubtard and yeah we are cousins :bigsmile:, thats cerberus from legends.

Just one thing, we dont play at the same time but we do use the same ip to connect from, its my library.

I can give you our ip: 192.168.1.64, as of our system is a dsl so every computer changes it a little bit.

OMAR, that's not your true IP address. Use the website I linked, it'll give you your unmasked IP address. PM it to me if you wish to keep it private. Or, if you're on the same connection right now, I can pull it from your forum posts.
OMAR
06-30-2009, 04:17 PM
189.159.103.6 , both on from different computers, but like i said before , if i check from some other one it shows one different to others, ive tried ping it and it does the same. ;)
Lex
06-30-2009, 10:55 PM
Odds are the account already existed, sucks for you, use a less generic name next time.
Sir Carlo
07-01-2009, 10:21 PM
It didnt existed, did it? o.O


I like the name doesnt really matter to me if is generic or not.Anyhow, i got my account in revelations, muchas gracias for the help :D
Lord Kalamady
07-02-2009, 11:04 AM
Odds are the account already existed, sucks for you, use a less generic name next time.

It did exist.
Hatchet Klown
07-02-2009, 06:44 PM
189.159.103.6 , both on from different computers, but like i said before , if i check from some other one it shows one different to others, ive tried ping it and it does the same. ;)

Alright. Just for your information, any IP that starts with 192 is a masked IP address. ;)
Jeffery
07-03-2009, 12:49 AM
189.159.103.6 , both on from different computers, but like i said before , if i check from some other one it shows one different to others, ive tried ping it and it does the same. ;)
The 192. is a LAN IP not your WAN IP.

TAO only allows one connection per WAN IP. You could have a million computers behind your router, and they would still use the same WAN IP.
Hatchet Klown
07-03-2009, 12:14 PM
The 192. is a LAN IP not your WAN IP.

TAO only allows one connection per WAN IP. You could have a million computers behind your router, and they would still use the same WAN IP.

Thanks to Jeff for being more technical. ;)